Frequently asked questions for us

We arrange plannable work within office hours: Monday to Thursday from 7:30 am to 4:30 pm and Friday from 7:30 am to 1:00 pm. How soon the appointment can take place depends on our current workload and the scope of the job – a single socket is easier to fit in than a multi-day flat renovation. During your first call, we'll give you a realistic timeframe; we don't commit to fixed response times.

The E-Check is an inspection of your electrical installation and connected appliances. We first check whether the distribution board, cables, sockets and switches are undamaged and correctly protected. We then take measurements: continuity of the protective earth conductor, insulation resistance, loop impedance for the disconnection condition, and the trip current and trip time of the residual current devices. We record the results in a test report, which also states what defects we found and which of them are urgent.

That depends on use and responsibility. In a private home, an inspection without a fixed schedule makes sense – at the latest when buying, selling, letting, or after a renovation. Landlords and property managers have communal installations such as stairwells, basements, outdoor lighting and laundry rooms inspected regularly to meet their operator obligations. In commercial settings, the intervals depend on the type of business and equipment use. We'll suggest a suitable schedule for your property and remind you of the next appointment.

First check the distribution board: has a circuit breaker or the residual current device tripped? Then disconnect all recently used devices from the mains and try switching back on once. If it stays off or trips again immediately, leave the switch down and call us. Note which circuit is affected and what happened immediately beforehand – this speeds up our troubleshooting. Please never work on open terminals or the meter cabinet yourself.

We organise our fault service by phone arrangement. Call us, describe the situation; we'll then tell you openly whether and when we can come. We don't promise fixed response times or round-the-clock on-call availability – as a business of our size, we couldn't reliably guarantee that. In case of immediate danger, such as a burning smell from the distribution board or water near electrical installations, please leave the area and call the fire brigade on 112.

Yes. For property managers, we handle recurring inspections, repairs in common areas and electrical work during tenant changeovers. For commercial clients, we support installation, expansion and inspection of their systems. On request, we work with fixed points of contact, document every job in a traceable way, and arrange appointments directly with tenants or your technical manager. We issue invoices in the format your accounting needs – by property and with services itemised individually.