How quickly will I get a response to my enquiry?

We usually respond to enquiries received on business days by late afternoon the same day or the next working day. Messages received over the weekend are handled on Monday. Urgent faults should not go through the form but via the phone number – that's where you can reach us directly.

Does the on-site visit cost anything?

A brief on-site visit to assess a larger renovation is free of obligation for you. As soon as we take measurements, run tests or search for a fault on site, that counts as work performed and is billed by time plus travel. We'll tell you on the phone beforehand which case applies.

What determines the price of my enquiry?

Mainly access and cable routing. Surface-mounted wiring is cheaper than concealed wiring, since no chasing or replastering is required. Old installations without a protective earth conductor, full fuse boxes or period-building ceilings increase the effort involved. We list material costs separately so you can follow each line item.

Do you also work with property management companies handling multiple properties?

Yes. For property management companies, we bundle appointments by property and street to reduce the number of trips. We schedule recurring inspections of communal power supply, stairwell lighting and equipment on an annual basis and remind you in good time of the next appointment.

Do I need to be home during the work?

Yes, at the start and for the handover, since we discuss the positions of switches and sockets with you and hand over the documentation at the end. In between, having a reachable point of contact is enough. For rented flats, handing over a key by arrangement is also fine.

What happens to the data from the contact form?

We use your details solely to process your enquiry and do not pass them on to third parties. Once the matter is complete, we only retain the data we are required to keep for tax and warranty purposes. You can find details in our privacy policy.

Contact | Elektro Hansen

Name: Elektro Hansen
Address: Am Kanal 8, Rendsburg, Schleswig-Holstein, 24768, DE
Telephone: +49 30 23125102

Response to form inquiries on business days

Measurement and quote before work begins

Test protocol for every measurement

Dedicated contact person per job

Inquiry

Two ways, one point of contact

Whoever writes to us gets their inquiry documented in writing; whoever calls can resolve questions immediately. Either way, it reaches the same person in Rendsburg.

For planned projects

Form

Description, property address and photos in one go
Documented traceably, also useful for property management companies
Response on business days, not in real time

For urgent matters

Phone

Immediate assessment of whether an appointment or immediate action is needed
Questions about meter number, access and keys resolved right away
Not staffed continuously outside office hours

Before your inquiry

Four details save you a callback

The more precisely we know the property, year of construction and your request, the better we can estimate the scope of work and materials before the first appointment.

Property address and type of building — single-family home, apartment unit in a multi-family building, commercial space
Year built or last electrical work — gives clues about cable cross-sections and the meter cabinet
Your request in two sentences — new outlets, renovation, e-check, fault finding
Preferred time frame and access — who lets us in, whether tenants will be present, whether a key is deposited

Photos of the meter cabinet, the distribution board or the affected area are especially helpful. You can attach them to the form or send them by email afterward. If you have an older test protocol, please tell us its date.

Open meter cabinet with labeled circuit breakers and residual-current devices, with a clipboard holding a test protocol in front of it — A photo of the open meter cabinet often answers half of our follow-up questions.

Call for faults and urgent cases

+49 30 23125102

Staffed during office hours, otherwise by arrangement for faults

Write instead

Tripped RCD, dead circuit, short circuit: Fault finding
Whether switching off, securing or an appointment is enough: Resolved immediately
We'll tell you what should be ready on site: Prepare access

Office hours in Rendsburg

Monday: 07:30-16:30
Tuesday: 07:30-16:30
Wednesday: 07:30-16:30
Thursday: 07:30-16:30
Friday: 07:30-13:00
Saturday: Closed
Sunday: Closed

During the day we're often out on job sites — if no one answers, please leave your name and number and we'll call you back. Inquiries via the form reach us around the clock and are processed on business days.

After submitting

How your inquiry proceeds

So you know what to expect: here's what happens between your message and the completed appointment, who will contact you and which details make the assessment easier for us.

Step 1

Receipt and Response

Your message goes directly to our office in Rendsburg. On business days, we usually get back to you by phone or e-mail the same day or the following working day. If a request is unclear – for example because the fuse box isn't described – we call back briefly rather than plan blindly.

Address and floor, plus the year of construction or approximate age of the electrical installation
A photo of the open fuse box – this lets us identify the fuse type, free slots and whether an RCD is present
What exactly isn't working: a single socket, a whole room or the entire flat
Whether the fuse trips immediately again or only after some time
For rental properties: who has access and who receives the invoice
Your available time slots for an appointment

In Case of Danger, Please Call Instead of Writing

The smell of burning from a socket, visibly damaged cables, water in the fuse box or an electric shock are not matters for the contact form. Switch off the affected circuit if you can do so safely, and call us directly. The form is only read during office hours.