Who we work for
Private households, property management companies and commercial businesses all need the same clean electrical work – but very different schedules, agreements and documentation. We tailor our way of working accordingly.
Our clients
Three customer groups, three ways of working
A fuse box in a terraced house, a stairwell with twelve units and a workshop hall differ less in the technical work involved than in everything around it: time slots, coordination and documentation are different every time.
Residential customers
From a new meter cabinet in an older building to the refurbishment of individual circuits or an extra socket: we work in occupied rooms, cover surfaces and clear the work area again on the same day. You'll know in advance how long the power will stay switched off.
Property management
Recurring inspections in common areas, repairs after tenant changes, faults in the stairwell. We coordinate access and advance notice with you and provide documentation for each property that you can pass on to owners unchanged.
Commercial
Portable appliances, fixed installations, extensions in workshops, offices and warehouses. We schedule inspection dates so your operation keeps running, and work outside your production hours when needed.
Appointments and documentation
Where the difference shows up in everyday work
With private customers, we speak directly to the person who is at home. With property management, notice goes to third parties, and the report must be understandable without any follow-up questions. In commercial settings, operating hours often determine when we can even get to the installation.
Scroll table sideways
| Private customers | Property management | Commercial | |
|---|---|---|---|
| Point of contact | Owner or tenant directly | Management, access via tenant | Facilities staff or site management |
| Appointment | weekdays by arrangement, half-days possible | Combined appointments per property | possible outside production hours |
| Notice | by phone with you | in writing to the parties | according to your internal lead time |
| Documentation | Report and invoice | Report per unit, digital and paper | Test report with equipment list |
| Billing | Fixed price based on measurement | per property and unit | by agreement |
| Typical occasions | Refurbishment, extension, fault | Tenant turnover, recurring inspection | E-Check, extension, maintenance |
Common ground
What stays the same for all three
Anyone who calls us speaks to the same person all the way through to completion – and receives documentation at the end that clearly records the condition of the installation.
One fixed point of contact
You explain your request once. Whoever handles the site visit knows the distribution board, the access situation and the agreed scope when they call back – even if weeks pass between the quote and the work being carried out.
- Enquiry, quote and execution from a single source
- Response to enquiries within 24 hours on business days
- Direct line at +49 30 23125102
- Arrangements are confirmed in writing
Clear documentation
Every inspection and every major measure ends with documentation: readings, tested circuits, identified defects and the resulting recommendation. You can pass it on without having to translate it first.
- Test report with readings per circuit
- Note on deadlines for the next inspection
- Photos taken before closing distribution boards
- Records kept so previous findings remain comparable
Process
How the collaboration works
Whether it's a single-family home, a rental property or a business premises: the path from the first phone call to final acceptance is always the same with us — only the points of contact and the scope of documentation differ.
Request and Callback
You tell us over the phone or via the form what it's about: the building's construction year, the existing meter cabinet, and your preferred appointment. In case of faults, we ask specifically whether a fuse has tripped or only one circuit is affected — this determines the urgency.
You tell us over the phone or via the form what it's about: the building's construction year, the existing meter cabinet, and your preferred appointment. In case of faults, we ask specifically whether a fuse has tripped or only one circuit is affected — this determines the urgency.
On site, we open the distribution board and check cable cross-sections, fusing, and whether a residual current device (RCD) is present. For rental properties, we coordinate access and tenant notification with the property management; for commercial premises, we schedule time windows outside production hours.
You receive a written quote broken down by material, labor hours and, where applicable, chiseling and plastering work. Anything that can only become apparent once the wall is opened is listed separately as a contingency item, so you won't face any surprises later.
We work in coordinated stages so that occupied apartments have power again by evening. De-energizing, securing against reconnection, and verifying the absence of voltage are part of every work step.
At the end, we measure insulation resistance, loop impedance, and the RCD tripping time. You receive a test report, the distribution board's wiring diagram, and the invoice — for rental properties, this serves as proof of your duty of care for public safety.
From practice
Common cases and what they cost
Some concerns come up again and again across all three customer groups. Here's what's behind them, how we proceed, and what determines the price.
- Clear access to the meter cabinet and all distribution boards
- Have existing documentation ready: old test reports, floor plans, invoices from previous work
- For rental properties: clarify tenant notification and key arrangements in advance
- For commercial premises: identify systems that must not be switched off without prior agreement
- Move furniture away from affected walls and cover sensitive items
Let's Discuss Your Project
Briefly describe what it's about -- Elektro Hansen will get back to you with an assessment.